Effective Date: 30 July 2026
Welcome to Purelyam Consumer (“we,” “our,” or “us”). This Return, Refund & Cancellation Policy explains the conditions under which orders placed through www.purelyam.in | www.purelyamconsumer.com | www.purelyamconsumer.in. may be cancelled, returned, replaced, or refunded.
By placing an order on our website, you agree to the terms of this Policy.
1. Order Cancellation
Orders may be cancelled before they are processed or dispatched.
Once an order has been shipped, it cannot be cancelled. However, you may contact our customer support, and we will do our best to assist you where possible.
2. Return Policy
As we deal in food products, we generally do not accept returns once a product has been delivered.
However, a return or replacement may be considered if:
- You receive a damaged product.
- You receive a defective product.
- You receive the wrong product.
- The product is missing from your order.
To request a return or replacement, please contact us within 48 hours of delivery and provide:
- Your Order Number.
- Clear photographs of the product and packaging.
- A brief description of the issue.
Requests submitted after the specified time may not be eligible for review.
3. Refund Policy
If your return or refund request is approved, the refund will be processed to the original payment method used while placing the order.
Refunds are generally processed within 5–7 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
4. Replacement Policy
Where applicable, we may offer a replacement instead of a refund.
Replacement requests are subject to product availability and verification of the reported issue.
5. Non-Returnable Items
For hygiene, safety, and quality reasons, the following items are generally not eligible for return or refund unless they are received in a damaged, defective, or incorrect condition:
- Opened or used food products.
- Products with damaged or missing seals after delivery.
- Items damaged due to improper storage or handling after delivery.
- Products purchased during clearance or special promotional sales, unless required under applicable law.
6. Failed Delivery
If an order cannot be delivered due to an incorrect shipping address, unavailable recipient, refusal to accept the shipment, or any customer-related reason, additional shipping charges may apply for re-dispatching the order.
7. Refund Exceptions
Refunds may not be issued in the following situations:
- Change of mind after delivery.
- Incorrect shipping details provided by the customer.
- Delivery delays caused by circumstances beyond our reasonable control.
- Minor variations in packaging or product appearance that do not affect product quality.
8. Contact Us
If you have any questions regarding returns, refunds, replacements, or cancellations, please contact us:
Purelyam Consumer
Email: support@purelyamconsumer.com
Phone: +91 85799 32275
WhatsApp: +91 85799 32275
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)