Effective Date: 30 July 2026
Welcome to Purelyam Consumer (“we,” “our,” or “us”). This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through www.purelyam.in | www.purelyamconsumer.com | www.purelyamconsumer.in.
By placing an order with us, you agree to the terms outlined in this Policy.
1. Order Processing
Orders are processed after successful payment confirmation or order verification, as applicable.
We aim to process and dispatch all orders within 1–3 business days. During festivals, promotional events, or periods of high order volume, processing times may be slightly longer.
Business days exclude Sundays and public holidays.
2. Shipping Partners
To ensure reliable delivery, we may ship orders through trusted courier and logistics partners, including but not limited to:
- Delhivery
- India Post
- DTDC
- Other authorized logistics partners
The shipping partner may vary depending on your delivery location and service availability.
3. Delivery Timeline
Estimated delivery timelines are as follows:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Locations: 5–10 business days
These timelines are estimates only and may vary due to courier operations, weather conditions, public holidays, natural events, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before your order is confirmed.
From time to time, we may offer free shipping on selected products, promotional campaigns, or orders meeting specified conditions.
5. Order Tracking
Once your order has been shipped, you will receive the tracking details through the contact information provided at the time of placing your order.
You can use the tracking number to monitor your shipment until delivery.
6. Delivery Attempts
Our courier partners may make multiple delivery attempts before returning the shipment to us.
If a delivery cannot be completed due to an incorrect address, unavailable recipient, refusal to accept the package, or any other customer-related reason, additional shipping charges may apply for re-dispatching the order.
7. Incorrect Address
Please ensure that your shipping address, contact number, and other delivery details are accurate before placing your order.
Purelyam Consumer shall not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information provided by the customer.
8. Delayed Delivery
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to factors beyond our control.
In such cases, we appreciate your patience and will make reasonable efforts to assist you in tracking and resolving delivery-related concerns.
9. Damaged or Tampered Packages
If your package appears to be damaged, opened, or tampered with at the time of delivery, we recommend that you:
- Refuse delivery if possible.
- Take clear photographs of the package.
- Contact our customer support as soon as possible with your order details.
We will review the issue and provide appropriate assistance in accordance with our Return, Refund & Cancellation Policy.
10. International Shipping
We proudly offer international shipping to selected countries.
Delivery timelines, shipping charges, customs duties, import taxes, and other applicable fees may vary depending on the destination country and local regulations.
Customers are responsible for any customs duties, import taxes, or additional charges imposed by the destination country’s customs authorities, unless otherwise specified at the time of purchase.
International delivery timelines are estimates only and may be affected by customs clearance, local courier operations, or other factors beyond our control.
If you have any questions regarding international shipping, please contact our customer support before placing your order.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Purelyam Consumer
Email: support@purelyamconsumer.com
Phone: +91 85799 32275
WhatsApp: +91 85799 32275
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)