{"id":131,"date":"2026-07-30T05:23:22","date_gmt":"2026-07-30T05:23:22","guid":{"rendered":"https:\/\/purelyamconsumer.com\/?page_id=131"},"modified":"2026-08-03T16:00:24","modified_gmt":"2026-08-03T16:00:24","slug":"return-refund-cancellation-policy","status":"publish","type":"page","link":"https:\/\/purelyamconsumer.com\/?page_id=131","title":{"rendered":"Return, Refund &amp; Cancellation Policy."},"content":{"rendered":"\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Effective Date:<\/strong> 30 July 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Welcome to <strong>Purelyam Consumer (&#8220;we,&#8221; &#8220;our,&#8221; or &#8220;us&#8221;)<\/strong>. This Return, Refund &amp; Cancellation Policy explains the conditions under which orders placed through <strong><a href=\"http:\/\/www.purelyam.in\/\">www.purelyam.in<\/a><\/strong>&nbsp;<strong>|&nbsp;<\/strong><a href=\"https:\/\/www.purelyamconsumer.com\/\"><strong>www.purelyamconsumer.com<\/strong><\/a>&nbsp;<strong>|<\/strong>&nbsp;<strong><a href=\"https:\/\/www.purelyamconsumer.in\/\">www.purelyamconsumer.in<\/a>.<\/strong> may be cancelled, returned, replaced, or refunded.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By placing an order on our website, you agree to the terms of this Policy.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Order Cancellation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders may be cancelled before they are processed or dispatched.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once an order has been shipped, it cannot be cancelled. However, you may contact our customer support, and we will do our best to assist you where possible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Return Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As we deal in food products, we generally do not accept returns once a product has been delivered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, a return or replacement may be considered if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You receive a damaged product.<\/li>\n\n\n\n<li>You receive a defective product.<\/li>\n\n\n\n<li>You receive the wrong product.<\/li>\n\n\n\n<li>The product is missing from your order.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To request a return or replacement, please contact us within <strong>48 hours<\/strong> of delivery and provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your Order Number.<\/li>\n\n\n\n<li>Clear photographs of the product and packaging.<\/li>\n\n\n\n<li>A brief description of the issue.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Requests submitted after the specified time may not be eligible for review.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Refund Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your return or refund request is approved, the refund will be processed to the original payment method used while placing the order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds are generally processed within <strong>5\u20137 business days<\/strong> after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Replacement Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where applicable, we may offer a replacement instead of a refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Replacement requests are subject to product availability and verification of the reported issue.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For hygiene, safety, and quality reasons, the following items are generally not eligible for return or refund unless they are received in a damaged, defective, or incorrect condition:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opened or used food products.<\/li>\n\n\n\n<li>Products with damaged or missing seals after delivery.<\/li>\n\n\n\n<li>Items damaged due to improper storage or handling after delivery.<\/li>\n\n\n\n<li>Products purchased during clearance or special promotional sales, unless required under applicable law.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Failed Delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If an order cannot be delivered due to an incorrect shipping address, unavailable recipient, refusal to accept the shipment, or any customer-related reason, additional shipping charges may apply for re-dispatching the order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Refund Exceptions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds may not be issued in the following situations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Change of mind after delivery.<\/li>\n\n\n\n<li>Incorrect shipping details provided by the customer.<\/li>\n\n\n\n<li>Delivery delays caused by circumstances beyond our reasonable control.<\/li>\n\n\n\n<li>Minor variations in packaging or product appearance that do not affect product quality.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions regarding returns, refunds, replacements, or cancellations, please contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Purelyam Consumer<\/strong><br><br><strong>Email:<\/strong>\u00a0<a href=\"mailto:support@purelyamconsumer.com\" data-type=\"mailto\" data-id=\"mailto:support@purelyamconsumer.com\" target=\"_blank\" rel=\"noreferrer noopener\">support@purelyamconsumer.com<\/a><br><strong>Phone:<\/strong> +<a href=\"tel:918579932275\" target=\"_blank\" rel=\"noreferrer noopener\">91 85799 32275<\/a><br><strong>WhatsApp:<\/strong>\u00a0<a href=\"https:\/\/wa.me\/918579932275\" target=\"_blank\" rel=\"noreferrer noopener\">+91 85799 32275<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Business Hours: <strong>Monday \u2013 Saturday | 10:00 AM \u2013 6:00 PM (IST)<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Effective Date: 30 July 2026 Welcome to Purelyam Consumer (&#8220;we,&#8221; &#8220;our,&#8221; or &#8220;us&#8221;). This Return, Refund &amp; Cancellation Policy explains the conditions under which orders placed through www.purelyam.in&nbsp;|&nbsp;www.purelyamconsumer.com&nbsp;|&nbsp;www.purelyamconsumer.in. may be cancelled, returned, replaced, or refunded. By placing an order on our website, you agree to the terms of this Policy. 1. Order Cancellation Orders may [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-131","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/purelyamconsumer.com\/index.php?rest_route=\/wp\/v2\/pages\/131","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/purelyamconsumer.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/purelyamconsumer.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/purelyamconsumer.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/purelyamconsumer.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=131"}],"version-history":[{"count":4,"href":"https:\/\/purelyamconsumer.com\/index.php?rest_route=\/wp\/v2\/pages\/131\/revisions"}],"predecessor-version":[{"id":206,"href":"https:\/\/purelyamconsumer.com\/index.php?rest_route=\/wp\/v2\/pages\/131\/revisions\/206"}],"wp:attachment":[{"href":"https:\/\/purelyamconsumer.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=131"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}