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Payment Policy.

Effective Date: 03 August 2026

Welcome to Purelyam Consumer. This Payment Policy explains the payment methods, processing, security, and other payment-related terms applicable to purchases made through www.purelyam.in | www.purelyamconsumer.com | www.purelyamconsumer.in.

By placing an order on our website, you agree to the terms outlined in this Payment Policy.

1. Accepted Payment Methods

We offer secure and convenient payment options for purchases made through our website.

Depending on availability at checkout, customers may be able to pay using:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Other payment methods supported by our payment gateway

Available payment methods may vary depending on the transaction, issuing bank, payment provider, customer location, or other applicable factors.

2. Online Payment Processing

Online payments made through our website are processed through authorized third-party payment gateways and financial service providers.

Purelyam Consumer does not directly collect or store sensitive payment credentials such as:

  • Card CVV
  • UPI PIN
  • Internet banking passwords
  • OTPs

Customers should never share such confidential information with anyone claiming to represent Purelyam Consumer.

3. Payment Confirmation

An order is considered successfully paid only after we receive confirmation of the payment from the applicable payment gateway or payment service provider.

After successful payment and order placement, customers may receive an order confirmation through email, SMS, WhatsApp, or other available communication channels.

4. Failed or Pending Payments

In some cases, a payment may fail or remain pending due to:

  • Bank or card issuer issues
  • Payment gateway interruptions
  • Network connectivity problems
  • Incorrect payment information
  • UPI or banking server issues
  • Transaction authorization failure

If a payment fails but the amount is debited from your account, please do not immediately make repeated payments for the same order.

In many cases, the amount is automatically reversed by the bank or payment service provider according to their applicable processing timelines.

If the amount is not reversed within the expected period, please contact your bank or payment provider and our customer support team with the relevant transaction details.

5. Duplicate Payments

If you are charged more than once for the same successful order, please contact us with:

  • Order Number
  • Transaction ID
  • Payment Date
  • Amount Paid
  • Relevant payment confirmation or screenshot

After verification, any confirmed excess payment will be refunded through the appropriate payment method.

6. Cash on Delivery

Cash on Delivery (COD), where available, will be displayed as a payment option during checkout.

COD availability may depend on:

  • Delivery PIN code
  • Order value
  • Product
  • Courier availability
  • Other operational considerations

We reserve the right to restrict or disable COD for certain orders or locations where reasonably necessary.

7. Prices, Taxes & Charges

Product prices displayed on our website are shown in accordance with applicable pricing and tax requirements.

Any applicable shipping charges, discounts, taxes, or additional charges will be displayed during checkout wherever applicable.

Customers are responsible for reviewing the final payable amount before confirming their order.

8. International Payments

For international orders, payment options and transaction currencies may vary depending on the destination and payment service availability.

Your bank, card issuer, or payment provider may impose:

  • Foreign currency conversion charges
  • International transaction fees
  • Bank charges
  • Other applicable fees

Such charges are determined by the respective financial institution and are generally not controlled by Purelyam Consumer.

Customs duties, import taxes, and other destination-country charges, where applicable, are governed separately by our Shipping & Delivery Policy.

9. Refunds

Approved refunds will generally be processed to the original payment method used for the transaction.

The time required for a refund to reflect in your account may vary depending on your bank, card issuer, UPI provider, payment gateway, or other financial institution.

Refund eligibility is governed by our Return, Refund & Cancellation Policy.

10. Payment Security

We take reasonable measures to provide customers with a secure shopping experience.

Payment transactions are processed through third-party payment service providers that maintain their own security systems, policies, and procedures.

Customers are also advised to ensure that they make payments only through the official Purelyam Consumer website and authorized payment channels.

11. Fraud Prevention & Verification

To protect customers and our business against unauthorized or fraudulent transactions, certain orders may be subject to additional verification.

Where reasonably necessary, we may contact the customer to verify order or payment-related information before processing an order.

An order may be placed on hold or cancelled if a transaction is identified as suspicious, unauthorized, fraudulent, or otherwise cannot be reasonably verified.

12. Payment Disputes

If you believe there is an incorrect or unauthorized charge associated with an order placed through our website, please contact us promptly.

Providing the Order Number and relevant transaction details will help us investigate the issue more efficiently.

Customers should avoid initiating unnecessary payment disputes or chargebacks for issues that can reasonably be resolved through our customer support process.

Nothing in this Policy limits any rights available to customers under applicable law.

13. Changes to This Payment Policy

Purelyam Consumer may update this Payment Policy from time to time to reflect changes in payment methods, payment providers, business operations, or applicable requirements.

Any updated version will be published on this page with the revised effective date.

14. Contact Us

For payment-related questions or assistance, please contact:

Purelyam Consumer

Email: support@purelyamconsumer.com
Phone: +91 85799 32275
WhatsApp: +91 85799 32275

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)