Purelyam Consumer is an Indian consumer brand focused on delivering quality products with an emphasis on consistency, freshness, and value. Our tea range includes carefully sourced and blended teas created for homes as well as businesses.

Purelyam Consumer is based in India, with its registered business and production-related operations in Bihar, a Head Office in Patna, and an operations presence in Bengaluru.

For complete business and office details, please visit our Contact Us page.

Yes. Purelyam Consumer operates as a registered proprietorship and holds applicable business and food-related registrations.

You can learn more on our Certifications & Registrations page.

We source tea from some of India’s renowned tea-growing regions, including Assam, Dooars, Darjeeling, and Nilgiri.

Our sourcing may vary depending on quality, seasonal availability, and the requirements of a particular blend.

We source and work with both CTC Tea and Leaf Tea, depending on the characteristics required for a particular blend.

Yes. Our blends may combine carefully selected teas from two or more tea-growing regions.

Different regions contribute different characteristics such as strength, colour, aroma, body, and flavour, allowing us to create balanced and consistent blends.

Tea is an agricultural product, and its characteristics can naturally vary by region, season, and batch.

Thoughtful blending allows us to balance these characteristics and work towards maintaining the taste, strength, colour, and aroma expected from a particular Purelyam Consumer blend.

Yes.

Our tea range is suitable for different requirements, including homes, offices, hotels, restaurants, cafés, tea stalls, retailers, and bulk buyers.

You can order available Purelyam Consumer products directly through www.purelyam.in | www.purelyamconsumer.com | www.purelyamconsumer.in.

Available payment methods are displayed during checkout and may include UPI, cards, net banking, and other supported payment options.

Payments are processed through trusted third-party payment service providers. Purelyam Consumer does not store sensitive information such as your UPI PIN, CVV, or online banking credentials.

Yes, an invoice is provided for eligible orders in accordance with applicable requirements.

Business customers requiring specific billing or GST details should provide accurate information while placing their order.

Our D2C network covers almost all serviceable PIN codes across India.

Final delivery availability depends on courier serviceability at the destination PIN code.

Delivery time depends on the destination, courier partner, and serviceability.

Estimated delivery information is provided in our Shipping & Delivery Policy.

Yes. Once your order is shipped, tracking information is provided through the contact details associated with your order, where applicable.

Yes. Purelyam Consumer offers international shipping to selected destinations.

International shipping charges, delivery timelines, customs duties, import taxes, and other applicable charges may vary by destination.

For specific international shipping enquiries, please contact us before ordering.

Orders may generally be cancelled before processing or dispatch.

Once an order has been shipped, cancellation may not be possible. Please contact us as soon as possible if you need assistance.

Due to food safety, hygiene, and quality considerations, delivered food products are generally not returnable simply because of a change of mind.

However, if you receive an incorrect, damaged, defective, or missing product, please contact us within the timeframe specified in our Return, Refund & Cancellation Policy.

Please take clear photographs of the product and outer packaging and contact our customer support with your order number and details of the issue.

Our team will review the request and assist you according to our Return, Refund & Cancellation Policy.

Once a refund is approved, it is generally processed within the timeframe mentioned in our Return, Refund & Cancellation Policy. Your bank or payment provider may require additional time for the amount to appear in your account.

Yes. We work with businesses requiring tea and other available products in larger quantities.

Bulk requirements may vary depending on the product, quantity, location, and availability.

Our current B2B presence includes:

Bihar • Karnataka • Gujarat • Madhya Pradesh

We continue to explore opportunities to expand into additional markets.

Yes. Retailers interested in stocking Purelyam Consumer products can contact our team for B2B pricing, availability, and other commercial details.

Yes.

We work with different types of businesses, including hotels, restaurants, cafés, offices, tea shops, and tea stalls, depending on their product and quantity requirements.

We welcome enquiries from businesses interested in working with Purelyam Consumer.

Partnership opportunities are evaluated based on location, market potential, business requirements, and our existing distribution network.

Please contact our team with your business details and location.

Tea should be stored in a cool, dry place away from direct sunlight, moisture, and strong odours.

After opening the pack, keep it properly sealed or transfer it to a clean, airtight container to help maintain freshness and aroma.

The applicable manufacturing, packaging, and best-before information can be found on the product packaging.

Always check the pack before consumption.

Relevant business registration information is available on our Certifications & Registrations page.